tlgspace"To drive retention and growth, the vast majority of sellers believe that the answer is to go above and beyond in efforts to exceed customer expectations. They see exceptional service as the key stepping stone toward growth. The data shows that, while great service does support retention, it has no statistically relevant impact on growth. None."
blogs.gartner.com/hank-barnes/20
Gartner: Fueling the Future of Business
Retention, Growth and CX Expectations